This site www.lebolegioielli.it/en-it/ is owned by Spazio Lebole srl with registered office in Arezzo (ITALY) via Margaritone n. 27 A / B / C 52100 Arezzo.
The general contract conditions govern the relationship between the Customer and Spazio Lebole srl for the purchase of products from time to time for this purpose made available on the website www.lebolegioielli.it/en-it/
For the purposes of these General Conditions, by Customer we mean only the consumer, that is a natural person who purchases the goods for purposes unrelated to the entrepreneurial or professional activity that may be carried out. The purchase of the product is regulated by Italian legislation.
Parties to the sales contract
The website intended for the sale of articles via the Internet is managed by Spazio Lebole srl.
Any complaints or requests during the warranty period must be sent to the aforementioned company.
Customer service can be contacted for any problem: by writing to firstname.lastname@example.org or by calling +39 0575 1654464 from Monday to Friday from 9.00 to 17.00.
Each Lebole fabric jewel is a unique product, no one is alike. The earring fabric that the Customer will receive, while respecting the same shades, cannot be the one shown in the illustrative photographs, the color of the stone remains unchanged. It is also possible to request the availability of the fabrics and view the images from time to time by sending an e-mail to email@example.com
Most of the products offered are available while stocks last. Consequently, Spazio Lebole srl does not guarantee in any case the maintenance of the products on sale for a predetermined period. All customer complaints about the order and shipment of an unavailable item will be considered unfounded.
Conclusion of the sale contract
All orders received through the website www.lebolegioielli.it/en-it/ constitute a binding proposal for the purpose of stipulating a sales contract with Spazio Lebole srl. The sales contract is binding and effective only when the company sends an order confirmation via the website via e-mail.
Spazio Lebole srl reserves the right to refuse or cancel a customer's orders in the event of customer insolvency or alleged payment of the order for a past shipment. The data indicated by the Customer when filling in the information relating to the order are the sole responsibility of the same. Spazio Lebole srl cannot be held responsible for errors made by the customer in entering the coordinates of the recipient of their order (shipping address, billing) and for shipping delays or the impossibility of sending the ordered products that these errors could cause.
The Customer has 24 hours to request the cancellation of his order by e-mail to firstname.lastname@example.org and obtain a full refund, including shipping costs where applicable. Once the indicated times have elapsed, Spazio Lebole srl is unable to guarantee the possibility of canceling the order.
If the Customer wishes to cancel an order received, he must return all the items included in the order. To return the items and receive a refund, please follow the instructions indicated in the Return Policy section.
Performance reservation in case of unavailable articles
If the ordered items are not available within 14 days from the date of the order, Spazio Lebole srl reserves the right to withdraw from the sales contract even if the order confirmation has already been sent. In case of withdrawal from the aforementioned contract, the company will immediately send a communication and will refund the amounts already paid for the items in question.
The prices indicated on the website www.lebolegioielli.it/en-it/ are in euros (€). The information relating to prices and products available on the website are subject to change without notice. The price that will be applied will be the one indicated on the website at the time of the order date. Product prices may change based on trends, stocks and consumer demands. For this reason Spazio Lebole srl cannot refund price differences that the items may suffer.
Shipping rates for Italy are always FREE except for contrary clauses indicated at the time of signing the order contract. The different shipping options (accompanied by their rates) are presented during the order process and specified at the time of the order summary. Payment of the full price must be made at the time of the order unless otherwise specified during the order process and indicated on the invoice. In the event of a shipment outside the Italian territory, the shipping costs, customs taxes and formalities are the sole responsibility of the customer, unless otherwise indicated. Shipping costs will be calculated from time to time based on the destination. The Customer is responsible for verifying the possibility of importing the products ordered in the country of dispatch.
The price invoiced to the Customer is the amount indicated in the order confirmation. The cost of the products is payable through the following payment methods:
CASH ON DELIVERY
SCALAPAY - Pay in three interest-free installments
In case of payment by credit card, the order confirmed by the customer will be considered effective only after the bank payment center has given its approval to the transaction. In case of refusal by the bank payment center, the order will be automatically canceled and the Customer informed by e-mail. In the case of a bank transfer, the order will be considered confirmed only after the payment account is displayed on the bank's website.
Delivery times and conditions
After the order confirmation and subject to the completion of the payment of the ordered products, Spazio Lebole srl undertakes to ship the ordered products to the customer, under its own responsibility, to the shipping address within 24/72 working hours for Italy, within 1/5 working days for abroad.
All products ordered on the website www.lebolegioielli.it/en-it/ are intended for the personal use of customers or recipients indicated in the shipping address who are expressly prohibited from making a partial or total resale of the products.
Spazio Lebole srl will send the customer a confirmation e-mail once the products have been shipped with the relative tracking code to track the delivery status.
The shipment will be carried out and followed by GLS courier for Italy and DHL or Poste Italiane for abroad. Any shipping delays attributable to the carrier or to www.inlebole.it do not give the customer the right to withdraw from the contract or to request damages or interests. The ordered products are transported at the risk of the recipient. In the event that one or more products ordered is missing or deteriorated, the customer or the recipient must make any reservations to the carrier at the time of shipment.
In the event of an apparent defect, the customer benefits from the right of withdrawal under the conditions provided for by current legislation. War, invasion, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure and therefore such as to relieve from their shipping obligations www.lebolegioielli.it/en-it/. For reasons of availability of the products ordered, an order may consist of several shipments to the Customer. In the event that the customer wishes the products to be shipped to different addresses, it will be necessary for the same to forward multiple orders, one for each shipping address.
The Customer always has the right to withdraw his order within 14 days, without having to provide any reason. The withdrawal period starts from the day of delivery of the order. The order can be returned within the indicated period using a trusted courier or using the FREE service offered by Spazio Lebole srl (valid only in Italy).
The Customer can activate the return request by following the procedure:
1. Write to email@example.com to request a return authorization
2. Fill in the return form, which the Customer finds in his order or which can be requested via e-mail from Spazio Lebole srl
3. Once the return authorization has been received, the Customer can send the jewel / s with a courier of his choice or use the FREE collection service offered by Spazio Lebole srl (valid only for the Italian territory)
The shipping address is:
Att.ne Online Purchasing Office
SPAZIO LEBOLE S.R.L.
Via Margaritone, 27 A / B / C
Tel. +39 0575 1654464
3. Once the Customer's package has been received and only after having assessed the integrity of the goods, the return acceptance procedure and subsequent reimbursement will be initiated (initial shipping costs excluded where applicable).
The return must relate to new items in their original packaging accompanied by all their accessories, if any. Items returned incomplete, deteriorated, damaged or soiled will not be accepted. In case of abnormal or abusive returns, www.lebolegioielli.it/en-it/ reserves the right to refuse the return and is responsible for returning the jewel / s to the Customer.
If the Customer has received a faulty, incorrect or missing product, the shipping costs for the return or replacement are charged to Spazio Lebole srl.
It is not possible to return an item purchased on the website www.lebolegioielli.it/en-it/ at a Lebole Maison shop or dealer. The Customer must return all the jewels purchased from it to the e-commerce, following the return policy described above. Likewise, it is not possible to return items purchased in shops or at Lebole Maison retailers to e-commerce.
The refund will be charged to the customer within 14 days. working from receipt of the return. The refund will be made through the payment method used at the time of purchase. If the customer paid by bank transfer or cash, it is necessary to indicate an IBAN through which the refund can be issued.
Personal data protection
All personal data provided by the customer will be treated in full compliance with the privacy legislation.
In particular, Spazio Lebole srl - based in via Margaritone n. 27 A / B / C 52100 AREZZO - owner of the site www.lebolegioielli.it/en-it/ declares to use personal data, provided voluntarily by the Customer, on the basis of Legislative Decree n. 196 of 30 June 2003 ("Code regarding the protection of personal data") which provides for the protection of persons and other subjects regarding the processing of personal data.
According to the indicated legislation, this treatment will be based on principles of correctness, lawfulness and transparency and protection of the confidentiality and rights of the Customer. And, to this end, Spazio Lebole srl undertakes not to disclose personal data online or to third parties, without prejudice to any legal obligations and technical needs related to the provision and management of the e-commerce service.
The data controller is the legal representative of Spazio Lebole srl, Barbara Melani Lebole.
The processing will be carried out with the aid of IT tools by Spazio Lebole srl and the operators appointed by it and is aimed at providing the requested services, the sale of goods, the processing of statistics on the use of services themselves and - where this has been specifically authorized - to send promotional information, both in digital and paper format (if paper is provided).
The provision of data by the Customer is mandatory in order to be able to carry out the commercial activity and any refusal to provide such data will result in the non-execution of the sales contract.
At any time it will be possible for the Customer to request free verification, cancellation, modification of their data, or to receive the list of data processors, by writing an email to www.lebolegioielli.it/en-it/ or by sending a written communication to Spazio Lebole srl, via Margaritone n. 27 A / B / C 52100 AREZZO.
In addition to complying with all the obligations provided for by Legislative Decree 196/2003, Spazio Lebole srl also guarantees the utmost attention to the protection of data from fraudulent access and immediate cancellation from their lists following a request to that effect by the Customer who can exercise his rights towards the customer at any time. data controller, pursuant to Article 7 of Legislative Decree 196/2003, reproduced here in full:
Legislative Decree n.196 / 2003,
Art. 7 - Right to access personal data and other rights
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication:
a) the origin of the personal data;
b) the purposes and methods of the processing;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
3. The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
All elements of the site, texts, works, illustrations, photos and images reproduced are part of the copyright as well as intellectual property throughout the world. They are the exclusive property of Spazio Lebole srl.
For each purchase, Spazio Lebole srl issues a regular invoice specifying the items, quantity, prices, transport costs and VAT.